Refund & Return Policy for Agate Factory Outlet
Last Updated: May 27, 2026
Thank you for shopping with Agate Factory Outlet. Due to the unique and collectible nature of our products, please review our refund and return policy carefully before making a purchase.
1. All Sales Are Considered Final
We do not accept returns, refunds, or exchanges after an order has been packaged and a shipping label has been purchased.
By placing an order through our website, you acknowledge and agree to this policy.
2. Product Descriptions & Photos
We make every effort to accurately represent our products through detailed descriptions and photographs.
Please note:
- Many items are natural stones and minerals
- Variations in color, texture, shape, and pattern are normal
- Monitor and screen settings may slightly affect color appearance
Customers are responsible for reviewing product details carefully before purchasing.
3. Damaged Items
If your order arrives damaged during shipping, please contact us within 48 hours of delivery at:
official.agatefactory@gmail.com
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
We will review each situation individually and work with the shipping carrier when applicable.
4. Lost or Delayed Shipments
Agate Factory Outlet is not responsible for shipping delays caused by:
- carriers
- weather
- natural disasters
- incorrect addresses provided by the customer
- other circumstances outside of our control
Customers are responsible for providing accurate shipping information at checkout.
5. Order Cancellations
Orders may only be canceled before the order has been packaged and a shipping label has been created.
Once packaging and shipping preparation has begun, orders cannot be canceled.
6. Contact Information
For any questions regarding your order or this policy, please contact:
Agate Factory Outlet
Email: official.agatefactory@gmail.com
By purchasing from Agate Factory Outlet, you agree to the terms outlined in this Refund & Return Policy.